Frequently asked questions

These are the most popular topics asked for by Kids Pass users

We are a digital membership group that offers discounts at cinemas, attractions, and restaurants across the UK, along with the UK and European holidays!
Your username is the email address on your Kids Pass account.
Please visit our website and select log in as member. You will then see a "forgot your password?" button. Select Forgot Your Password and enter the email address on your Kids Pass account. You will be sent a link to your email address to re-set your password.
Your digital card will be on your Kids Pass app. Please select 'My Card' next to the settings option.
You can view a list of all our offers before joining our free Kids Pass app. You can search by category, region or simply click show offers near me. To download our app please visit www.kidspass.co.uk/app. Cannot find what you are looking for? Maybe the following FAQs can help. If not, then please contact us.

Can't find what you're looking for? Maybe the following FAQ's can help. If not, then please contact us

Please log into your account through the link via our website: www.kidspass.co.uk/members/account/manage and select the “Your Membership” tab. Once your cancellation has been completed, a reference number will be displayed on the final page and a copy will be sent via email. You will still have access to your membership until your date of expiry.
While most of our offers can be used 7 days a week, please be mindful and read the terms and conditions where you can find any exclusions that may be set out.
If you have booked your tickets through Kids Pass, you can find your tickets easily on the app. Simply click on the bottom My Offers tab, and then on the Tickets section at the top!
Most of our attractions will allow you to book a pre-paid slot through their website or over the phone. You will then need to take your Kids Pass tickets along with you and present them upon arrival.
We do not have an age limit on the Kids Pass as we do have offers for all ages, including adults! Our offers may vary on their own age limit depending on the attraction.
You will only need one membership; this will cover your whole household.
We are a subscription service; your membership will automatically continue unless cancelled. You can cancel your membership at any time through the website.
The majority of our tickets will give you 6-12 months to use them. Each offer will advise you of the date they must be used before purchasing.
You can edit your details in the My Account section in the members area on the website.
Absolutely! We offer lots of discounts for both adults and children, which can also be used separately.
Each one will provide you with full instructions on how to claim the offer, each offer can vary depending on the attraction.
All our NHS heroes will get an annual membership for just £24.00

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Ideal to save a bit of money...

Ideal to save a bit of money with activities with the kids, I’ve saved on meals out, holidays and days out, you also try places you’ve not been before as you’re saving a bit of money off them.

Monaghan

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Brilliant, saved so much money...

Brilliant, saved so much money from this app. Recommended to friends and they joined too and weren’t disappointed x

Cheryl

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Affordable prices I saved...

Affordable prices I saved over £76 on a trip to the cinema for my sons birthday. Wish I signed up sooner!

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